Personalised Videogram Surprise!

Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means the website owner

2. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

3. Your Rights
3.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
3.1.1 The right to be informed about Our collection and use of personal data;
3.1.2 The right of access to the personal data We hold about you.
3.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete;
3.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us);
3.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
3.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
3.1.7 The right to object to Us using your personal data for particular purposes; and
3.1.8 Rights with respect to automated decision making and profiling.
3.2 If you have any cause for complaint about Our use of your personal data, please contact Us and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

4. What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:
4.1 name;
4.2 business/company name
4.3 job title;
4.4 profession;
4.5 contact information such as email addresses and telephone numbers;
4.6 demographic information such as post code, preferences and interests;
4.7 IP address;
4.8 web browser type and version;
4.9 operating system;
4.10 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

5. How Do We Use Your Data?
5.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.
5.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
5.2.1 Providing and managing your access to Our Site;
5.2.2 Personalising and tailoring your experience on Our Site;
5.2.3 Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
5.2.4 Personalising and tailoring Our services for you;
5.2.5 Replying to emails from you;
5.2.6 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time;
5.2.7 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.
5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
5.4 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
5.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

6. Do We Share Your Data?
6.1 Subject to section 6.2, We will not share any of your data with any third parties for any purposes.
6.2 We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
6.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
6.4 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
6.5 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

7. What Happens If Our Business Changes Hands?
7.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
7.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

8. How Can You Control Your Data?
8.1 When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
8.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

9. Your Right to Withhold Information
9.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
9.2 You may restrict Our use of Cookies.

10. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details using the contact details available on our website.

11. Our Use of Cookies
11.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
11.2 All Cookies used by and on Our Site are used in accordance with current Cookie Law.
11.3 Before Cookies are placed on your computer or device, you will be shown a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
11.4 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
11.5 Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
11.6 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
11.7 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
11.8 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
11.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

12. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by using the contact form on our website. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

13. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

CORONAVIRUS UPDATE: IF LOCKDOWN RULES CHANGE AND THE SINGER(S) ARE NOT ALLOWED BY LAW TO PERFORM IN PERSON, 100% REFUND WILL BE GIVEN TO THE CLIENT

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Cancellation/Refund Policy

We recognize that sometimes plans change and we will do our best to be flexible. That said, we do need to honour that our entertainers are in demand. When the entertainers accept a booking, they block their schedules, and that means that they aren’t available at that time for other bookings.

When a change or cancellation needs to be made, our policy takes into account how much advance notice you’ve given. For the full details on our policy for changes, rescheduling, and cancellation, please see our Customer Rescheduling, Cancellations, and Order Changes Policy here.

Cancellation of this Contract shall be as follows

• Singer is not guaranteed until payment or deposit is made
• More than 30 days from performance date 50% deposit will be accepted to book Singer
• Full fee must be paid 14 days before performance
• All payments are non-refundable, as work commences when job is booked (unless for cancellation due to Coronavirus laws changing, as above)
• In the unlikely event of a no-show, a 100% refund is given to client
• The Client agrees that any further engagements offered to the Agent as a result of this engagement, whether from the Client on this contract or any other Client or potential Client, shall be negotiated through the Agent head office not the Singer 
• Singer has their own public liability insurance and Agent is not responsible for any accident or injury
• The adjustment of the volume and sound level of any equipment shall be as the Client reasonably requires. 
• No refund shall be payable to the Client for any day upon which this engagement shall be suspended by reason of Royal Demise, Weather, National Mourning, Fire, Epidemic, War, Strikes, lockout or by reason of order of any Licensing or Public Authority. 
• The Agent shall not be under any contract to a third party that might preclude them from fulfilling the engagement

Singer's terms and conditions

1. Acceptance as a member of Singergram.com does not guarantee professional work

2. For the period of membership should Singer obtain any professional work a commission of 25% is payable from any earnings 

3. All payments will be made within 10 days minus 25% commission

4. Singergram.com reserves the right to change commission rate with 28 days notice to singer (this is unlikely!)

5. The Singer agrees to allow all photos, videos, audio and content supplied to be used by Singergram.com on the website, social  media platforms and any other publicity deemed appropriate to promote them for Singergram

6. The Singer may not display their personal contact details, own website, full name or stage name on Singergram.com

7. Singergram.com reserves the right to change any content supplied by Singer to align with above criteria 

8. Any bookings from Singergram cannot be transferred to another Singer without permission of Singergram.com

10. Any further bookings resulting directly from a Singergram booking remain the property of Singergram.com and subject to agent fee

11. The Singer understands that they must be absolutely sure they are available to carry out the work and fully understand the requirements before accepting any booking. Once the Singer has accepted the booking they are committed and liable to carry out that assignment

12. Singergram.com will never pay any expenses

13. Joining Singergram.com and/or accepting assignments from the Singergram.com will imply the Singer's full agreement and acceptance of all these terms and conditions.

14. This Agreement constitutes the entire agreement between the parties. No statement or representation by either party which is not contained in this Agreement shall be binding

15. Free membership to Singergram can be revoked/profile switched off at any time 

16. Singer is able to quote for the booking but Singergram.com reserves the right to advise and adjust the amount in consideration of commercial conditions. However, Singer is not obliged to take the booking at the rate

17. Singers agree to perform in a professional manner respectful of client at all times

18. Singers are not permitted to ask for tips 

20. Singergram.com is not liable for any injury, accident or loss at any time before, after or during performance

21. Singer agrees to organise any insurance if they deem necessary 

22. No equipment will be supplied by Singergram.com and singer is responsible for their own equipment

24. If Singer has a 'no-show' / fails to attend the booking, Singergram.com reserves the right to terminate the Singer's membership

25. Singer agrees not take their bookings for their own services from client, before during or after the booking

26. Singergram.com will not pay any remuneration other than the client booking fee

27. Singer acknowledges that they are an independent contractor. This relationship and contract between parties does not constitute employment. Singer is responsible for all taxes owed upon my earnings and is not eligible for unemployment from Singergram.com

28. All content provided by Singer should be legal, honest and decent. Singergram.com reserves the right to edit or reject content at its discretion

29. Singergram reserves the right to delete any singer's profile any time, otherwise membership is an annual renewal (no membership fee at this time)